Question 1

How do I book a reservation?

Accepted Answer

You may click visit the homepage and select if you're booking for an event in Melbourne or Adelaide. A deposit or full amount for all events is kindly requested to be made at the time of booking. Minimum spend applies.

Question 2

What if I'm not able to pay the deposit immediately?

Accepted Answer

If another person books on the same date and our slots are almost full, we will give the slot to the first person who pays the deposit.

Question 3

How far do you travel and there is any fee?

Accepted Answer

We travel everywhere in Victoria with a radius of max 200 km from Melbourne, and in SA Adelaide. Yes, a travel fee applies for events on top of your pizza package. All our prices are exclusive of GST.

Question 4

What if it rains?

Accepted Answer

We operate rain or shine. However, we do not operate during severe weather warnings, lightnings or extreme winds. Our goal is to make every event successful no matter what. We will reschedule the event if we can not operate.

Question 5

Refunds and Cancellations

Accepted Answer

Deposits are refundable for cancellations made at least 90 business calendar days before the booking date. However, deposits are transferable to another person.

If a cancellation is made within 90 business calendar days of the booking, the deposit is non-refundable under any circumstance.

If a client cancels their event within 3 days (72 hours) of the scheduled event date and wishes to reschedule, a $500 rescheduling fee will apply. This fee covers preparation costs, allocated staffing, and event-day resources already committed.

If the event is not rescheduled, the booking deposit and any payments made remain non-refundable.

Question 6

Policy on alterations

Accepted Answer

If there are any changes with the numbers, please let us know on or before the date we specify on your booking confirmation email. Kindly note that we will no longer amend the invoice should there be a decrease in the numbers reported after this day.

Question 7

What if there are changes in the number of guests on the day of the event?

Accepted Answer

If the number of guests present are less than what you initially told us, unfortunately, we cannot offer you a refund because the ingredients have already been paid for.

However, if the number of guests are more than what you initially booked for, you can pay for the additional amount on the day of the event.

Frequently asked questions